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Root Cause Analysis Services

  • Do you need answers to complex client server technology questions?
  • Are you looking for a more efficient means to rapidly escalate your calls and get the information you need?
  • Are you frustrated with the time spent escalating calls through your current service providers call center to gain access to the resources you need?

If you answered yes to any of these questions, PrismPointe Technologies can help. Since 1981, we have set the new standard for responsive, cost effective, network services for most client server desktop and networking products.

Root cause analysis (RCA) is a problem solving method used by PrismPointe that is focused on identifying the root causes of problems or events associated with complex client server deployments or rollouts.   Root Cause Analysis is our structured approach to identifying the factors that resulted in the timing of the harmful consequences of a system outage in order to identify what conditions need to be changed to prevent recurrence of similar harmful outcomes.

This is especially import in network based, client server technology implementations.

The practice of RCA is based on the belief that problems are best solved by attempting to eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By advising corrective measures at root causes, it is more probable that problem recurrence will be prevented.

With our Level I and Level II call center, your call receives immediate escalation to a client server expert.  Our notification procedures eliminate the time and frustration spent escalating cases with the OEM. Whether the warranty services are PrismPointe provided or involve an  warranty UpLIFT™ contract from the PrismPointe, we provide the rapid and direct escalation to senior technical resources you desire.

Save time and get your Computing Devices back online quickly.

When you call our 7x24x365,  US based call center to open an incident on you client server edge device, it is immediately escalated to our senior engineering team for diagnosis. Our senior engineers stay with the problem, whether it involves configuration, troubleshooting, hardware replacement, or onsite engineering, to ensure adherence to your SLAs.

PrismPointe√≠s real time, custom, ITIL based portal, singlePoint√ī tracks all information related to your incident.  Our experienced call center and engineering staff:

  • Stays with you and your call until the problem is resolved.
  • Treats every call as if its the most important call of the day.
  • Ensures excellence in meeting your SLAs through quick diagnosis and local parts.